Shipping Policy
At Simple Kingdom, we want your order to make its way to you safely and smoothly! ♡
Processing Time
Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed. Please note that processing time is separate from shipping time.
During holidays, sales, new product launches, or other high-volume periods, processing may take a little longer. We appreciate your patience and understanding!
Shipping & Delays
All domestic orders are shipped using UPS Ground. UPS Ground typically takes 1–5 business days once your package is in transit, depending on your location. Delivery times are estimates and are not guaranteed by Simple Kingdom.
Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package along the way.
Once your order has been handed over to UPS, Simple Kingdom is not responsible for delays caused by the carrier, weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.
If your package appears to be delayed, please use the tracking information provided in your shipping confirmation email for the most up-to-date delivery information.
Lost or Damaged Packages
Simple Kingdom carefully packages each order before shipment. Once a package has been handed over to UPS, the package is under the carrier's responsibility.
If your package arrives damaged, please contact us as soon as possible and provide photos of the damaged packaging and items. We will work with you to determine the appropriate next steps.
For packages marked as delivered but not received, please first check with household members, neighbors, and the delivery location listed by UPS. You may also contact UPS directly using your tracking number.
Questions
If you have any questions about your order or shipping, please contact us at info@simplekingdom.coffee. We're happy to help!